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MIH Program Satisfaction Survey

Perth County is conducting an evaluation of the Mobile Integrated Health (MIH) Community Paramedicine Program.

Please take a few minutes to complete the below survey. Please note, your answers will remain anonymous.

Your responses will help Perth County determine if the MIH Program is meeting the needs of clients, caregivers, and family members, and will used to inform any future improvements to the program.

Before starting the survey please read the following:

  • This survey is about the services and care the client/patient has received from Perth County's MIH Program. When answering the questions, please only refer to the services and care that MIH practitioners provided.
  • When answering a question, please select the answer that most closely represents the way you feel about the services and care that MIH practitioners have provided you with.
  • Please do not write your name or any other identifying information anywhere on the survey. 

Thank you for taking the time to complete the survey.

I am a (please select a category that best fits):
 

How much do you agree with the following statements regarding the care and services offered by the Perth County MIH Program?

The care and services provided by the MIH team was helpful in maintaining or improving the client/patient's health and well-being.
The care and services provided by the MIH team were accessible when the client/patient needed them (for non-emergency procedures and system navigation support):
The care and services provided by the MIH team were responsive to the client/patient's circumstances and referred them to the appropriate health care provider in a timely fashion:
The care and services provided by the MIH team were proactive in offering to schedule routine visits, follow-ups, and home monitoring options for the client/patient:
The care and services provided by the MIH team worked with the client/patient's existing health care team to provide safe care/services that are consistent with the existing care plan (as per the family doctor or nurse):

How much do you agree with the following statements regarding the MIH Program's impacts on your use of other healthcare services?:

Since being enrolled, the MIH Program has helped the client/patient feel safer in their current living situation.
Since being enrolled, the MIH Program has helped the client/patient stay in their home longer.
Since being enrolled, the MIH Program has helped the client/patient avoid or make fewer 911 calls/emergency department visits.
Since being enrolled, the MIH Program has helped the client/patient avoid or delay the need to apply for a long-term care home bed.
Since being enrolled, the MIH Program has helped the client/patient to voluntarily defer their spot on the long-term care waitlist.
Overall, how satisfied are you with the support the client/patient received from the MIH team?

Please feel free to share any personal experience(s) you had with Perth County's MIH team.

Personal information collected on this form is collected pursuant to The Municipal Act, 2001 and will be used for the purpose of evaluating the MIH Program.  Questions about the collection of this information should be directed to the Deputy Chief of Mobile Integrated Health 519-271-0531 ext. 522.